Reference

Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use a pok99 account. Access and eligibility depend on your local law and the region you are in — read through before you start.

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear or you believe a decision affecting your account was made in error, contact our support team directly. We handle terms-related queries through live chat, email, and your in-account message centre — whichever works for you.

Live Chat Open the chat window from your account dashboard. A support agent will pick up your query and walk you through the relevant section of the terms.

Email Support Send your question or dispute to our support address shown in your account settings. We respond to terms and account queries in the order received.

In-Account Messages Use the message centre inside your account to raise a formal terms query. This creates a written record and is the path we recommend for dispute follow-up.

ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account security matters to us in practical terms — not just as a policy statement. We use encrypted connections across all account pages and transaction flows, so your bKash, Nagad, or Rocket payment details are not exposed at any point during a deposit or withdrawal. Account access is protected by a one-time password step on login; if you notice a login you did not make, lock your account from the security settings page and contact us immediately. We retain your transaction history for as long as your account is active and for a period after closure, in line with our data retention obligations.

Encrypted Transactions

Every deposit and withdrawal — whether via bKash, Nagad, or Rocket — runs over an encrypted connection. Your payment credentials are never stored on our servers in plain text.

Login Verification

We apply a one-time password check each time you sign in from a new device or location. If a login attempt fails verification, the session is blocked automatically.

Data Retention

We keep your account and transaction records for as long as required. You can request access to the data we hold on you at any time through the in-account message centre.

Dispute Resolution

If you believe a transaction or account action was handled incorrectly, raise it through the message centre first. We review each case against the terms and respond in writing.

What These Terms Actually Cover

pok99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, these terms form the agreement between you and pok99. They cover how your account works, how you fund it using bKash, Nagad, or Rocket, how winnings are handled, and what happens if there is a dispute. We update these

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terms from time to time — when we do, we post the revised version and the changes take effect from the date shown at the top. Continuing to use your account after that date means you accept the updated terms. Your ability to access games, place
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bets, and withdraw funds depends on whether your location and personal circumstances fall within the eligible regions we serve. We do not make eligibility decisions on your behalf — that is your responsibility to verify against local law. Accounts are for personal use only. Sharing account
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credentials, using automated tools, or attempting to manipulate game outcomes are all grounds for suspension. If your account is flagged, we will reach out via the contact details on file before taking any permanent action. Funds held in your account wallet are yours, subject to any
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applicable bonus conditions you opted into. We do not hold or invest those funds beyond what is needed to process your next transaction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work in practice. If your question is not here, reach out via live chat or the message centre.

These terms apply to anyone who opens an account with us. Access depends on your local law and eligible region — it is your responsibility to confirm that using a pok99 account is permitted where you are.

We post the revised terms with an updated date at the top of this page. Continuing to use your account after that date means you accept the new version. We recommend checking back periodically.

No. Accounts are for personal use only. Operating an account on behalf of another person, or allowing someone else to use yours, is a breach of these terms and may lead to suspension.

Raise it through the message centre inside your account. This creates a record of your query. Our team will review the transaction against the terms and reply in writing with our findings.

We hold your registration details, login history, and transaction records. You can request a summary of this data at any time by contacting support through the in-account message centre.

Your wallet balance is yours, subject to any bonus conditions you opted into at the time. Standard deposits via bKash, Nagad, or Rocket carry no additional conditions beyond the standard terms.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your Account

How to Reach Us About These Terms

How We Protect Your Account and Data

Encrypted Transactions

Login Verification

Data Retention

Dispute Resolution

Common Questions About Our Terms

01 Who do these terms apply to?

02 What happens if the terms are updated?

03 Can I use my account on behalf of someone else?

04 How do I dispute a transaction on my account?

05 What data does pok99 hold on my account?

06 Are there conditions attached to funds in my account wallet?

Terms & Conditions

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