Reference

How pok99 Handles Your Personal Information

Your account with pok99 involves real personal data — your name, contact details, and the payment methods you use, including bKash, Nagad, and Rocket.

Data collected only for account operationbKash, Nagad, Rocket payment data protectedYour right to access and correct recordsRetention limits on inactive account dataContact us to request changes

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HOW WE PROTECT YOUR RECORDS

Data Handling, Cookies, Security and Retention

We keep your data only as long as your account is active or as long as we need it to handle a support request or payment dispute. When an account is closed and all pending matters are resolved, personal data is either deleted or anonymised in line with our internal retention schedule. Cookie settings can be adjusted through your browser at any time — standard analytics cookies do not carry personally identifiable information. If you believe any information held on your account is inaccurate, you can request a correction through live chat or email and we will act on it promptly.

Data Retention

Account data is kept while your account is active. After closure and resolution of any open matters, records are deleted or anonymised per our retention schedule.

Cookie Controls

Analytics cookies track page performance, not personal identity. You can disable or clear cookies through your browser settings at any point without losing account access.

Account Security

Your account is protected by password and mobile OTP verification. We never ask for your bKash PIN, Nagad PIN, or Rocket PIN through chat, email, or any other channel.

Correction Requests

If your registered name, mobile number, or linked wallet details are wrong, contact support through live chat or email and we will update the record after verifying your identity.

What This Policy Covers and How It Applies

pok99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect information in three main ways: directly from you when you create an account, through your activity on the platform, and from the payment processors that handle your bKash, Nagad, and Rocket transactions. Account registration requires a name, a valid mobile number, and a contact

1
method — nothing beyond what is operationally necessary. When you make a deposit through bKash or Nagad, the transaction reference and amount are logged against your account wallet so our support team can verify any query you raise. We do not store your full mobile wallet
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PIN or banking credentials — that data never leaves your payment provider. Your browsing behaviour on the site, including which sections you visit and how long you spend in them, is collected through standard session cookies. We use that data to understand how the account dashboard
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performs and where support requests cluster. Data we collect is held on secured servers. We do not sell your personal information to third parties, and we do not share it beyond what is required to process payments and fulfil account support. If you are in Bangladesh,
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your rights under applicable local law apply, and you may contact our support channel to ask what data we hold on your account. Availability of these services depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to know what data we hold, request a correction, or ask us to delete your records, our account support team is the right starting point. Queries about bKash or Nagad payment records linked to your account can be raised through the same channel. We aim to respond to all data-related requests within a reasonable period, and we will tell you what we can and cannot action under current platform rules and applicable local law.

Live Chat Open the chat widget from your account dashboard. Identify your request as a privacy or data query and our team will handle it directly.

Email Support Send your data request to our support address. Include your registered mobile number so we can locate your account records without delay.

Account Settings Some data corrections — display name, contact number, linked wallet — can be made directly inside your account settings without contacting support.

Your Privacy Questions on pok99

These are the questions our account holders ask most often about how we collect, use and protect personal data. If your question is not covered here, reach us through live chat or the support email linked in your account dashboard.

We collect your name, registered mobile number, and the contact method you provide. If you deposit via bKash, Nagad or Rocket, the transaction reference and amount are also logged to your account wallet for support purposes.

No. We never store your mobile wallet PIN or any banking credential. Payment authentication happens entirely within your bKash, Nagad or Rocket app — that data never passes through our servers.

Yes. You can request deletion through live chat or our support email. We will process the request after any open payment disputes are resolved and in line with applicable local law for your region.

We retain records only as long as necessary to resolve outstanding matters. Once those are closed, personal data is deleted or anonymised according to our internal retention schedule.

We share data only with payment processors handling your bKash, Nagad or Rocket transactions. We do not sell personal information, and we do not share it with advertisers or unrelated third parties.

Some details — like your display name or contact number — can be updated directly in account settings. For other corrections, contact our support team through live chat or email with your registered mobile number.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTeen Patti Mania AccountRegister

How pok99 Handles Your Personal Information

Data Handling, Cookies, Security and Retention

Data Retention

Cookie Controls

Account Security

Correction Requests

Reach Us About Your Data

Your Privacy Questions on pok99

01 What personal data does pok99 collect when I open an account?

02 Does pok99 store my bKash or Nagad PIN?

03 Can I ask pok99 to delete my account data?

04 How long does pok99 keep my information after I close my account?

05 Who does pok99 share my data with?

06 How do I correct wrong information on my pok99 account?

Privacy Policy

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