Your pok99 Account Wallet, Start to Finish

Open the cashier from your account menu and you will see bKash, Nagad and Rocket listed at the top of the deposit screen — these are the rails we have set up specifically for Bangladesh players. Pick your wallet, enter the amount you want to add, then follow the number shown on screen to complete the send from your mobile wallet app.

Once your wallet confirms the transaction, the balance shows up in your pok99 account. No extra steps, no middleman form to fill in. If you run into a mismatch, our support team can cross-check the transaction reference you receive from your wallet provider.

When you are ready to move winnings out, head to the cashier and choose the withdrawal tab. Select the wallet you want to receive the funds — bKash, Nagad or Rocket — and enter the number tied to your account. We send withdrawals back to the same wallet you used to deposit where possible, so the account name already matches. Enter the

amount, review the details on the confirmation screen, then submit. Requests are queued for processing and you will receive a notification once your wallet provider picks up the transfer. If a withdrawal sits pending longer than expected, contact support with your transaction ID.

Account verification is how we make sure your funds only ever move to you. When your account reaches the verification stage, you will be asked to submit a clear photo of a valid national ID — your NID card is the document we check most commonly — alongside a short proof that the mobile wallet you use for deposits belongs to the

same person. This is a one-time process. Once verified, your account status updates and withdrawals process without repeated checks. We keep your documents in an encrypted store and they are never shared beyond our compliance process. If a document is unclear or expired, support will let you know exactly what to resubmit.